NOVAX

Privacy Policy

Nova X is operated by Nova X Solutions (Pty) Ltd, the responsible party under the Protection of Personal Information Act (POPIA).

What we collect

• Google account details when you sign in: your name, email address, profile photo and a Google/Firebase account identifier.
• Viewing activity: which episodes you unlocked, how far you watched, and how you unlocked them.
• Coin and purchase records: coin balance and history, Day Pass purchases (order number and purchase token from Google Play; we never see card details).
• Ad rewards: when you choose to watch a rewarded ad, Google AdMob tells our server the ad finished, with a transaction reference.
• Notification settings: if you turn on alerts, a Firebase installation ID for your phone (so we can send it new-episode notifications), the series you follow, and whether alerts are on. Turn alerts off in the app or in Android settings at any time; signing out removes the phone from your account.
• Device data collected by Google: AdMob and Firebase may collect device identifiers such as the advertising ID, IP address and app diagnostics under Google's own policies.

Why we use it

• To sign you in and keep your unlocks, coins and passes on your account.
• To enforce the daily free-episode limit and prevent abuse.
• To resume playback where you stopped and show "Continue watching".
• To tell you about new episodes of series you watch and new series, if you allow notifications.
• To verify purchases and ad rewards, handle refunds and answer support requests.

We do not sell your personal information. AI-generated content in the app is labelled as such.

Who we share it with

• Google (Firebase Authentication, Google Play Billing, AdMob) to provide sign-in, payments and ads. See Google's Privacy Policy and how Google uses data from partner apps.
• Our hosting provider, which stores the data on our behalf.
• Authorities, only where the law requires it.

How long we keep it

For as long as your account exists. When you delete your account we delete your profile, unlocks, coins and viewing history immediately. Purchase records are kept without your identity for fraud and tax purposes. Database backups roll off within 14 days.

Your rights

You may ask to see, correct or delete your information, or object to its processing, by emailing [email protected]. You can also delete your account yourself (see Delete account). If you are unhappy with our response you may complain to the Information Regulator (inforegulator.org.za).

Adults only

Nova X is only for people aged 18 and older, and every account confirms this before watching. We do not knowingly collect information from anyone under 18; if we learn an account belongs to someone under 18, we delete it.

Security

Data is encrypted in transit (HTTPS), video links expire after a few hours, and access to our systems is restricted to authorised staff.

Changes

We will update this page and the date below when the policy changes.

Last updated: 2026-10-22

Nova X Solutions (Pty) Ltd · [email protected]